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How we handle your account information

We collect only what we need to run your account, process bKash, Nagad and Rocket payments, and keep your sessions secure.

Account identity and wallet recordsPayment logs for bKash, Nagad, RocketSession history and device fingerprintsSupport tickets and chat transcriptsCookie preferences and marketing consent
good333 How we handle your account information
PRIVACY CONTACT

Ask about your data or request changes

If you want to see what information we hold, correct an error in your account record, or ask us to delete your data after account closure, reach out through any channel below. We aim to respond within two business days and fulfil data requests within fourteen days where local law requires it.

Live chat Open the chat widget in the bottom corner of any page and tell the agent you need privacy support. They will escalate your request to our data team and send you a reference number.
Email Send your request to the support email listed in the footer. Include your registered phone number or email so we can match your account and verify your identity before sharing any data.
Account dashboard Log in, go to Settings, then Privacy. You can download a copy of your deposit history, session logs and support tickets as a CSV file from that page.
DATA PROTECTION

How we secure and manage your information

We use SSL encryption for every page so your login credentials and bKash, Nagad or Rocket payment details cannot be intercepted in transit. Your password is hashed with a one-way algorithm and even our staff cannot reverse it. Session cookies expire when you close your browser and account cookies last ninety days unless you log out manually. We keep your transaction records for seven years to meet payment-processor audit requirements, then delete them unless a legal hold applies.

Data we collect Email, phone, wallet identifiers, device type, IP address, transaction amounts, game history, support messages. We do not collect biometric data, social-media logins or location coordinates beyond the country-level IP lookup.
Why we collect it To verify your identity, prevent duplicate accounts, process bKash, Nagad and Rocket payments, detect fraud, resolve disputes, and answer your support tickets. We do not use your data for purposes beyond operating your account.
How long we keep it Active accounts: indefinitely while you use the platform. Closed accounts: transaction logs retained for seven years for audit purposes; other personal data deleted within ninety days unless a legal dispute or investigation requires longer retention.
Your rights You can request a copy of your data, correct inaccurate information, withdraw marketing consent, or ask us to delete your record after closing your account. Contact support with your registered phone or email to verify your identity.

Privacy questions we hear most

We pass your wallet identifier and transaction amount to our payment-service provider to complete the deposit or withdrawal, but we never share your PIN or full wallet credentials. Your payment app handles authentication locally.

Yes. Log in, go to Settings then Privacy, and download a CSV file of your account record, deposit history, session logs and support tickets. You can also email support to request a full data export.

Contact support via live chat or email and ask to close your account. We will delete your personal data within ninety days, though transaction logs stay for seven years to meet payment-processor audit requirements.

You will stay logged out after every session, lose your language preference, and may see the registration page repeatedly. Essential session cookies are needed for the platform to work; marketing cookies are optional.

We record your IP address to determine your country and block access from restricted regions, but we do not collect GPS coordinates or device-location data. Your IP is logged with each session for fraud detection.

Log in, go to Settings then Notifications, and turn off marketing messages. You will still receive account-security alerts and withdrawal confirmations because those are service messages, not promotions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.